At CAPITALECO, your privacy is of paramount importance to us. We are fully committed to protecting your personal data and ensuring that your information is handled responsibly in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal information and your rights in relation to your data.
1. Information We Collect
We collect and process the following types of personal data:
- Personal Identification Information: such as your name, email address, phone number, and mailing address.
- Business Information: details about your company, role, and CRM requirements.
- Technical Information: such as IP addresses, browser type, and usage data (e.g., pages visited, time spent on the site).
This information may be collected when you visit our website, fill out a form, contact us directly, or use our services.
2. How We Use Your Data
We collect and process your personal data for specific, legitimate purposes, which may include:
- Providing Services: Using your data to communicate with you, offer CRM solutions, and ensure customer support.
- Improving Our Website: Analyzing user behavior to enhance our website’s functionality and user experience.
- Marketing and Communications: With your consent, we may send you relevant updates, newsletters, and promotional offers related to CRMOptim.
- Legal Compliance: Complying with legal obligations and protecting our legitimate business interests.
3. Legal Basis for Processing
We rely on several lawful bases for processing your personal data, including:
- Consent: When you provide consent to receive marketing communications or share data for specific purposes.
- Contractual Obligation: To fulfill our agreement with you, such as providing CRM solutions or customer support.
- Legitimate Interest: To operate and improve our website, enhance customer experience, or ensure legal compliance.
4. GDPR Compliance and Your Rights
Under the GDPR, you have certain rights regarding your personal data. CRMOptim fully respects and facilitates the exercise of these rights, including:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.
- Right to Erasure (“Right to Be Forgotten”): You can request that we delete your personal data when it’s no longer necessary for the purpose it was collected.
- Right to Restriction of Processing: You can request that we limit the processing of your data under certain conditions.
- Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Right to Object: You can object to the processing of your data in specific cases, such as for marketing purposes.
- Right to Withdraw Consent: If we rely on your consent for data processing, you may withdraw this consent at any time.
To exercise any of these rights, please contact us at contact@capitaleco.xyz.
5. Data Security
We implement strong technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. We use secure servers, data encryption, and access control protocols to ensure your information is safe.
Despite these efforts, no system can be 100% secure. In the unlikely event of a data breach, we will notify affected users and relevant authorities in accordance with GDPR requirements.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. The length of retention may vary depending on the type of data and the applicable legal requirements.
7. Sharing Your Data
We do not sell or rent your personal data to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, delivering services, or processing transactions. These parties are contractually obligated to keep your data secure and process it only for the specified purposes.
We may also disclose your information if required by law or to protect our legal rights.
8. Cookies and Tracking Technologies
CRMOptim uses cookies and similar tracking technologies to enhance your browsing experience, collect usage data, and analyze how our website is used. Cookies help us personalize your experience by remembering your preferences and recognizing repeat visits.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.
9. International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure that adequate safeguards are in place to protect your data, including data processing agreements and compliance with GDPR regulations.
10. Third-Party Links
Our website may contain links to third-party websites. Please note that we do not have control over how these third-party websites handle your data. We encourage you to review their privacy policies before sharing any personal information.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any changes will be posted on this page, and we will notify you via email or through our website if the changes are significant.